TERMS & CONDITIONS
COUNTRY OF RESIDENCE
OWNERSHIP OF WEBSITES, CONTENT AND TRADEMARKS
YOUR USE OF THE WEBSITE
USER COMMUNICATIONS AND USER CONTENT
USER-GENERATED CONTENT RULES
ACCOUNTS, PASSWORDS AND SECURITY
PRODUCTS AND SALES
LINKS TO THE WEBSITE; THIRD-PARTY LINKS ON THE WEBSITE
CHANGE IN WEBSITES AND CONTENTS
DISCLAIMERS; LIMITATIONS ON LIABILITY; INDEMNITY
GOVERNING LAW; SEVERABILITY; WAIVER; SURVIVAL; DISPUTE RESOLUTION
The House Terms & Conditions
You must accept the Terms, in full, before using this Website. You can accept the Terms in two ways:
(1) by clicking to “accept” or “agree” to the Terms, where this option is presented or made available to you, and
(2) by actually using the Website.
BY VISITING OR BY ANY OTHER USE OF THE WEBSITE, YOU AGREE TO HAVE READ, UNDERSTOOD AND ACCEPTED THE TERMS IN FULL.
Except as otherwise provided, the Terms are subject to change at any time in which event You will be informed of the change in advance and Your continued use of the Website after any change(s) have been implemented constitutes acceptance by you of such change(s).
You are free to visit and order on our Website. However, due to our logistic processes, please note that by using this Website we can only deliver products within [country to be completed]. Should you wish your product to be delivered to another country, then please click here [hyperlink] to choose the relevant geographic area.
This Website is owned and controlled by Levi Strauss & Co. Europe SCA/Com. VA, a company registered in Belgium (“Levi Strauss Europe”). Unless otherwise agreed in writing, all materials on the Website, including text, graphics, information, content, images, illustrations, designs, icons, photographs, video clips, sounds, music, artwork, computer code and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property rights in such materials (collectively, the “Content”), are owned, controlled and/or licensed by Levi Strauss & Co., a company registered in the State of California, United States (“Levi Strauss & Co.”).
The Website and Content are intended solely for personal, non-commercial use. You may download or copy the Content and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded or copied Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, perform, alter, modify, create derivative works from, sell or exploit or otherwise use any of the Content or the Website for any public or commercial purpose.
Certain trademarks, trade names, service marks, registered trademarks and logos used or displayed on this Website are registered and unregistered trademarks, trade names and service marks of Levi Strauss & Co. and its affiliates (the “Levi Strauss & Co. Group”). Other trademarks, trade names and service marks used or displayed on this Website are the registered and unregistered trademarks, trade names and service marks of third parties. Nothing contained on any Website grants or should be construed as granting, by implication, estoppel or otherwise, any licence or right to you to use any such trademarks, trade names, service marks or logos displayed on such Website.
To access, visit or make any other use of the Website, you must be at least 16 years old. Moreover, to register and order online, you declare to be 16 years of age or older and you must lawfully possess a means which allows electronic payment such as Visa, MasterCard or American Express credit/debit card. In addition, you are responsible for ensuring the correctness and completeness of all information you provide us with at any time.
You may use the Website only as permitted by the Terms and only in a manner consistent with all applicable laws, rules and regulations, and generally accepted practices or guidelines in relevant jurisdictions, including any laws governing the export of data to or from the United States and/or to or from Europe.
You agree not to use any “deep-link”, “robot” or other automatic or manual device, software, program, code, algorithm or methodology, to access, copy or monitor any portion of the Website or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or Content, or obtain or attempt to obtain any materials or information through any means not purposely made available by us through the Website. We reserve the right to take measures to prevent any such activity.
You agree not to gain or attempt to gain unauthorised access to any portion or feature of the Website, or any other system or network connected to the Website or to any of our business partners’ servers, systems or networks, by hacking, “password-mining” or using any other illegitimate method of accessing data.
You agree not to probe, scan or test the vulnerability of the Website or any network connected to the Website, or breach the security or authentication measures on the Website or any network connected to any Website. You agree to not reverse look-up, trace or seek to trace any information on any other visitor to the Website, or any other customer of Levi Strauss & Co. Group, including any shopping account that is not held by you, in any way where the purpose is to discover materials or information, including but not limited to personal data as defined under European data protection legislation (including Directive 95/46/EC) (hereinafter referred to as "personal data") or other information that reasonably could be used to connect non-personal data to personal data.
You agree not to take any action that would cause an unreasonably or disproportionately large load on the infrastructure of the Website or our systems or networks, or any systems or networks connected to the Website or to us in an attempt to overwhelm our systems to create a “Denial of Service” or similar attack.
You agree not to use any device, technology or method to interfere or attempt to interfere with the proper functioning or features of the Website or any transaction occurring on the Website, or with any other person’s use of the Website.
You agree not to forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through any Website or any service offered on or through any Website. You agree not to impersonate or pretend that you are any other person or falsely claim you represent another person.
You represent and warrant that any Content you submit in User Communication is original to you, that you own all applicable legal rights in the Content, and that the Content does not and will not infringe upon the rights of any other person or entity. You warrant, certify and represent that any individuals depicted in audio or visual files submitted as part of a User Communication, other than yourself, are of the age of majority in their respective country of residence, subject to the next paragraph; and you grant the right to Levi Strauss & Co. Group, the right to copy, edit, change, revise, display, perform, publish, distribute the likenesses of those individuals and that you have the authority to attest to this release on their behalves. If any of the individuals depicted in any User Communication are minors in their respective countries of residence, you certify, warrant and represent that you are the parent or legal custodian of each such individual and you grant the use of the media containing his/her depiction in accordance with the Terms.
In addition to the User-Generated Content Rules set forth in Section 7, below, you are prohibited from posting or transmitting any unlawful, threatening, defamatory, libellous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability, or otherwise violate any law.
It is our policy to terminate use privileges of any user who infringes the copyright rights or any other rights of others upon receipt of proper notification to us by the person whose rights have been infringed, the copyright owner or the copyright owner’s legal agent. As such, we also reserve the right (but are not under the obligation) to remove or edit any materials posted by a Website user. Because we host thousands of comments, it is not possible for us to read and review each material submitted by Website visitors and/or users. However, if you are of the opinion that any material posted on the Website is in violation of any of the above rules and restrictions, please contact us by emailing: [Note: LS to complete] so that we can assess whether or not action is required.
If you post information on the Website, you are solely responsible for the content that you post or transmit to the Website and/or to other users and agree that you will not hold Levi Strauss & Co. Group responsible or liable for any User Communication from another user that you access on the Website. Moreover, Levi Strauss & Co. Group, reserves the right to delete any User Communication from any of the Website.
Categories of prohibited User Communications are set forth below and reflect examples but are not intended to be exhaustive of what constitutes prohibited User Communications. Without limitation, you agree that you will not post or transmit on the Website and/or to other users anything that you know or reasonably believe:
· is defamatory, abusive, obscene, profane or offensive; or
· infringes or violates another party’s intellectual property rights (such as music, videos, photos or other materials for which you do not have written authority from the owner of such materials to post on the Website), including any party’s right of publicity or right of privacy; or
· violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); or
· is threatening, harassing or that promotes racism, bigotry or hatred of any kind against any group or individual; or
· promotes or encourages violence against a person or damage or destruction of property; or
· is inaccurate, false or misleading in any way; or
· is illegal or promotes any illegal activities; or
· promotes illegal or unauthorised copying of another person’s copyrighted work or links to them or providing information to circumvent security measures; or
· contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
· contains any advertising, promotional materials, “junk mail”, “spam”, “chain letters", “pyramid schemes” or any other form of solicitation;
· infringes our brands or any other of our financial, commercial, reputational or other interests.
You understand that when using the Website, you will be exposed to User Communications from a variety of sources and that we are not responsible for the accuracy, usefulness, safety or intellectual property rights of or relating to such User Communications.
You agree not to use any “deep-link”, “robot” or other automatic or manual device, software, program, code, algorithm or methodology, to access, copy or monitor any portion of the Website or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or Content, or obtain or attempt to obtain any materials or information through any means not purposely made available by us through the Website. We reserve the right to take measures to prevent any such activity. You may not resell use of or access to the Website to any third party.
You should take all necessary steps to ensure that your password is kept confidential and secure since you will be responsible for all transactions that occur or are submitted under your password. Please inform us immediately if you have any reason to believe that your password has become known to any unauthorised person, or if the password is being, or is likely to be used in unauthorised manner. If we are of the opinion that there is possibility that there is a breach of security or misuse of the Website, we are entitled to ask you to change your password or may suspend your account. We are not liable to anyone for any loss or damage stemming from any failure from you to protect your password and/or account.
You may not use anyone else’s Account ID, password or account at any time without the express permission and consent of the holder of that Account ID, password or account. Levi Strauss & Co. cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
In describing and portraying our products on the Website, we attempt to be as accurate as possible. However, we do not warrant that the product descriptions or other Content of the Website is accurate, complete, reliable, current or error free. We reserve the right to correct any typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability from time to time without prior notice.
Colours and Finishes
We have made every effort to display as accurately as possible the colours and finishes of our products that appear at the Website. We cannot guarantee that your computer monitor’s display of any colour will be accurate, complete, reliable or error free. So colours and finishes will be indicative and do not have a binding/contractual value.
When you place an order on our Website, we will ship your order to the address designated by you as long as that shipping address is within the country of purchase and compliant with the shipping restrictions set out on the Website. We may require verification of information prior to the acceptance and/or shipment of any order. We reserve the right, without prior notice, to limit the order quantity on any product or service (e.g. to avoid acceptance of false orders) and/or to refuse service to any customer (e.g. in cases where the verification of payment details fails).
Creating or maintaining any link from another website to any page on our Website without our prior written permission is prohibited. Running or displaying the Website or any information or material displayed on the Website in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to the Website must comply will all applicable laws, statutes, rules and regulations.
From time to time, the Website may contain links to other websites that are not owned, operated or controlled by Levi Strauss & Co. Group, or our trusted business partners. All such links are provided solely as a convenience to you. If you use these links, you will leave our Website and we cannot be responsible for any content, materials, information or events that are present on or that occur on websites that are not owned, operated or controlled by the Levi Strauss & Co. Group.
We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue any our Website or any service, content, feature or product offered through the Website, with or without notice; charge fees in connection with the use of any Website; modify and/or waive any fees charged in connection with the Website; and/or offer opportunities to some or all users of the Website. You agree that we shall not be liable to you or to any third party should any of the foregoing occur with respect to our Website.
The Levi Strauss Europe makes reasonable efforts to ensure that the information offered on our Website is accurate, complete, correct and up to date. Despite these efforts, errors may still occur. If the information provided contains errors or if certain information is not available, then Levi Strauss Europe will endeavour to make corrections as quickly as possible. Should You find errors in the information You find on our Website, You can always contact Us[Include hyperlink].
We also endeavour to protect our Website by all reasonable means and to limit any inconveniences caused by technical faults insofar as possible. However, We cannot exclude the possibility that incorrect technical actions or unauthorised intervention may occur. Furthermore, our Website will require maintenance from time to time. For these reasons, We cannot guarantee that access to our Website will not be interrupted, or impeded in some manner from time to time.
We will make all reasonable efforts to protect our Website against computer viruses and other “malware”. Taking into account the nature of these dangers, You however acknowledge that We cannot offer absolute protection and You will take the necessary measures to protect Your computer systems.
The Levi Strauss & Co. Group provides the content of this Website "in the current state" ("as is") and without warranties of any kind, either express or implied, being given. The use of our Website and the information contained thereon, occurs exclusively at Your own risk. To the fullest extent permissible pursuant to applicable law, the Levi Strauss & Co. Group disclaims all warranties, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
It is your responsibility to ascertain and obey all applicable local, international laws, statutes, rules and regulations (including minimum age requirements) related to the use of our Website.
If any part of the Terms shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of the Terms.
Any failure by us/you to partially or fully exercise any rights or the waiver of any breach of the Terms by you/us, shall not prevent a subsequent exercise of such right by us/you or be deemed a waiver by us/you of any subsequent breach by you/us of the same or any other term of the Terms. Our/Your rights and remedies under the Terms shall be cumulative, and the exercise of any such right or remedy shall not limit our/your right to exercise any other right or remedy.
The provisions relating to copyrights, trademark, limitation of liability, disclaimer and law and jurisdiction, shall survive any termination.
The Levi Strauss & Co. Group prizes customer relationship and customer satisfaction very much. As a result, We do not want to limit Your legal possibilities in any way when You feel Your rights might have been violated.
We would prefer that in such a case, You would contact us [include hyperlink] first to see if we can sort things out. If not, You may opt for an out-of-court dispute settlement resolution.
However in no way Levi Strauss Europe will prevent You of bringing a dispute before a competent state court. In such event, the Courts of Brussels, Belgium, shall have exclusive jurisdiction over any dispute relating thereto, without prejudice to Us making choice, to the extent permitted under applicable law, of any other court having jurisdiction on such a dispute under any applicable law.
If you have any questions or concerns about the Terms, please send an email to Levi.com Customer Service or call us at +32.2.6416011; or write to us at:
Levi Strauss Europe SCA/ Comm.VA
Levi’s® and Dockers® Customer Service
Avenue Arnaud Fraiteur 15-23
1050 Brussels, Belgium
Please be assured that any personal data that you provide in communications to the above email, telephone number and postal address will not be used to send you promotional materials.
This rewards programme (the “Programme”) is open to consumers aged 18 and over, resident and with delivery address in the UK except employees of Levi Strauss & Co. Europe Comm VA / SCA (hereafter “the Promoter”), their immediate families, their associated companies, their agents and anyone associated with the Programme either directly or indirectly.
Becoming a member of the Programme (hereafter “Member”) is free and requires no payment or contribution by the participant. The only condition is enrollment to the Programme.
This Programme is being run simultaneously in participating UK Levi’s® Stores (see list attached in Annex 1), on http://www.levi.com/GB/en_GB/ (hereafter “Levi’s® e-commerce site”), and TheHouse.Levi.com (hereafter “The House website”). For avoidance of doubt, the benefits of this Programme cannot be combined with those of or transferred to similar Levi's® rewards programmes in other countries.
The Programme allows Members to accrue the amounts spent on their purchases and earn Rewards, which can be spent in the participating UK Levi's® Stores and online at Levi’s® e-commerce site. The benefits of the Programme consist of:
. Enrollment Reward: A one off Reward of £5 off your next purchase will be issued upon complete enrollment and activation of your membership. The Enrollment Reward expires 60 days from date of issuance.
. Purchase Reward:All qualifying purchases made in participating UK Levi’s® Stores and on Levi’s® e-commerce site will accrue and count towards a balance (hereafter “balance”). Each transaction’s associated accrual will expire 30 days after the purchase occurred. Once a member’s balance reaches £100, a £10 Reward (hereafter “Purchase Reward”) will be issued and £100 will be decremented from the member’s balance. The Purchase Reward will be valid for 60 days after issuance. The remaining portion of the balance after the purchase reward is issued will then have a final expiry of 60 days before being decremented from the balance. The member must appropriately identify themselves at checkout in stores or online in order to match their rewards account with the purchase. No more than one Purchase Reward will be issued per 30-day period.
. Donation Reward: A £5 reward (hereafter “Donation Reward”) will be issued for every previously-worn Levi's® brand denim jeans a member returns to a participating Levi's® Store. A maximum of two items can be donated for Donation Rewards within a 30 day period, and a member can have at most two active (i.e., unused and not expired) Donation Rewards; each Donation Reward will be valid for 180 days from the date of issuance.
. Thank You Certificates: Occasional Thank You Certificates, which may vary in value and validity, may be awarded by the Programme, the terms and conditions of which will be included on the certificate itself.
. My Closet: We will show you your prior purchases, keeping track of your favourite sizes, colours, fits, styles, lengths and washes. My Closet will be accessible upon signing in to the unique user profile located at The House website.
. My Mailbox: We will present you with offers and sale alerts which are tailored to your interests, all stored together in your Wallet. My Mailbox will be accessible upon signing in to the unique user profile located at The House website.
1. Rewards and Thank You Certificates are non-transferrable.
2. Rewards and Thank You Certificates cannot be partially used. They must be used in full, or the remaining value is lost.
3. Rewards and Thank You Certificates are stackable and can be used in conjunction with other promotions in participating UK Levi’s® Stores (see list attached in Annex 1) and on Levi’s® e-commerce site. However, during the first few months of the Programme, it will not be possible to combine two Rewards of the same type. Rewards of different types can be combined in a single purchase. As soon as this changes and same-type Rewards can be combined in a single purchase, Members will be informed by email and by putting a notice on The House website and in the participating Stores
4. Enrollment and Purchase Rewards expire in 60 days, Donation Rewards expire in 180 days and Thank You Certificates expire on the date expressed in each such Certificate, in each case from the date of issuance.
5. If Rewards and Thank You Certificates are included in a transaction, the amount accrued by the Member is the purchase price minus the Reward or Thank You Certificate value.
1. If due to circumstances outside the Promoter's control, if it is necessary to suspend, amend, or cancel the Programme, the Promoter reserves the right to do so and will inform Members by informing Members by email and putting a notice on The House website and in the participating Stores.
No liability is accepted for Membership, Wallet and/or Closet data related to the Programme that are incorrectly completed, cannot be sent, are lost, damaged or delayed for any reason whatsoever. The Promoter accepts no responsibility for Members being unable to connect to the Website, or if their data are lost, due to any problem, technical or otherwise connected with their telephone, email or web connection.
2. Please note that the Internet is not a secure network. No liability shall be accepted for any occurrences resulting from the Member’s connection to the Internet via the Website. The Promoter does not accept responsibility for any damage (whether material or non-material) caused to the Member, to their computer equipment or to data which are stored on them, or to their personal, professional or commercial activities.
3. The entrants agree not to use any "deep-link", "robot", or other automatic or manual device, software, program, code, algorithm or methodology, to access, modify, copy or monitor any portion of the Website, or in any way reproduce, change or circumvent the navigational structure or presentation of the Website or obtain or attempt to obtain any Rewards or information through any means not purposely made available by the Promoter through the Website. The Promoter reserves the right to take measures to prevent any such activity and to terminate any Members if it has reasonable grounds to believe that the Member engaged in any such practices
4. The Promoter can decide at any time to change the Product Basket, which includes all Levi's® products that are part of the product offering in any participating Levi's® Store or Levi’s® e-commerce site excluding special/excluded Items, which can be designated by the Promoter at Promoter’s discretion (see current content of Product Basket in Annex 2). Members will be informed of such change by changing the definition thereof in these T&Cs and members being informed of the change by email.
5. The Promoter reserves the right to alter these T&Cs at any time and will inform Members of such change by email.
1. By enrolling in the Programme, Members confirm that all details submitted are true, accurate and complete
2. The Promoter reserves the right to verify the eligibility of all Members. The Promoter reserves the right to exclude from the Programme and to take such other action as may be appropriate with respect to any Member who, in the Promoter’s reasonable suspicion, has breached any of the terms and conditions set out in these T&Cs or interferes with the enrollment process
3. Any personal information received from any Member will only be used for administering the promotion as set out in these T&Cs and will not be sold or provided to third parties and will not be sold or provided to third parties for marketing purposes. Members have a right of access to any computer files containing any of their personal data and a right to have such data corrected or deleted. Such a request may be made in writing to MBXLSAprivacy@levi.com
4. Acceptance of these T&Cs and of the Terms and Conditions of Levi's® e-commerce site is a condition of Membership.
5. The Programme will be governed by the laws of Belgium. Any claims and/or disputes arising out of or in connection with these Terms and Conditions shall be submitted to the jurisdiction of the courts of Brussels, without prejudice to any right of any Member to bring or defend a claim in the jurisdiction in which (s)he resides.
Levi Strauss & Co. respects your privacy. The controller of the processing of your data is Levi Strauss & Co. Europe SCA/Comm. VA, Leonardo da Vincilaan 19, 1831 Diegem, Belgium. We process your data for the purposes of getting in touch with you, the performance of our contract with you, sending you news, publicity and other information from us and our business partners (direct marketing), and to perform statistical analyses. Your data may be transferred to other companies of the Levi Strauss group and to our trusted business partners, such as our server host Brierly in the USA, anywhere in the world. You can exercise your right of access, rectification and objection against the use for direct marketing of your data by sending a signed and dated request and confirmation of identity such as a copy of the photo page of a passport or driver's licence to our address mentioned below or toMBXLSAprivacy@levi.com.
If you no longer wish to receive e-mails from us, please log in to your account at The House website to unsubscribe from the Programme.
. Levi Strauss & Co. Europe SCA / Comm. VA – Leonardo da Vincilaan 19, 1831 Diegem – Belgium – VAT BE 0424.656.991 – RPM/RPR Brussels
Please do not send any correspondence to this address.
ANNEX 1: PARTICIPATING STORES
|Ashford McArthur Glen|
|Bridgend McArthur Glen|
|Cheshire Oaks McArthur Glen (Chester)|
|Dalton Park (Durham)|
|Mansfield McArthur Glen (Derbyshire)|
|Street Clarks Village|
|Swindon McArthur Glen|
|Portsmouth Gunwharf Quays|
|Victoria Centre (Belfast)|
|York McArthur Glen|
|Ashford McArthur Glen|
First quality Stores
|Brent Cross (London)|
|Buchanan Galleries (Glasgow)|
|Canary Wharf (London)|
|Carnaby Street (London)|
|Churchill Square (Brighton)|
|Clumber Street (Nottingham)|
|Grand Arcade (Cambridge)|
|High Ousegate (York)|
|High Street (Birmingham)|
|Highcross Centre (Leicester)|
|Lakeside Center (Thurrock)|
|Lands Lane (Leeds)|
|Midsummer Place (Milton Keynes)|
|Park Street (Bristol)|
|Princes Street (Edinburgh)|
|Regent Street (London)|
|Trafford Centre (Manchester)|
|West Quay (Southampton)|
|Westfield (White City)|
|Westfield Center (Stratford)|
Stores currently not included in the programme:
Levi's® Vintage Store(London)
ANNEX 2: PRODUCT BASKET
Note that the Product Basket can be updated from time to time by the Promoter. Members will be advised by email when changes are made to these Terms and Conditions
Products and product lines included in the Programme:
|Levi's® Red Tab® collection|
|All 501® jeans|
|Levi's® Curve ID|
|Levi's® bags and accessories|
|LEVI'S® Vintage Clothing|
|Levi's® Made & Crafted®|
|Levi's® Bodywear [i.e. licensed products]|
|Street Clarks Village|
Products and product lines excluded in the Programme:
Gift cards will only count towards member balance when purchased, but not when used as tender
Rewards earned thru the programme will not count towards balance accruals